Shipping Information

• All orders are processed within 1-2 business days
• Free shipping on all orders over $100
• International shipping available to select countries
• Estimated delivery time: 5-7 business days
• Tracking number provided for all shipments
• Insurance included for all shipments
• Signature required for orders over $500

Shipping Methods
• Standard Shipping (5-7 business days)
– USPS Priority Mail
– FedEx Ground
– UPS Standard
• Express Shipping (2-3 business days)
– FedEx Express
– UPS Next Day Air
• International Shipping (7-14 business days)
– DHL Express
– FedEx International
– Customs clearance included

Order Processing
• Orders placed before 2:00 PM EST will be processed the same day
• Orders placed after 2:00 PM EST will be processed the next business day
• Weekend orders will be processed on the following Monday
• Holiday orders will be processed on the next business day
• Order confirmation sent immediately after purchase
• Shipping confirmation sent when order is dispatched
• Real-time tracking updates available

Returns & Exchanges
• 14-Day Return Policy
• Items must be in original condition with all tags attached
• Original packaging must be included
• Return shipping costs are the customer’s responsibility
• Refund processing: 7-10 business days
• Exchanges available for same item in different size/color
• Custom or personalized items are non-returnable
• Clearance items are final sale

How to Return
1. Contact our customer service team
2. Obtain return authorization number
3. Package the item securely with all original materials
4. Include the return authorization number
5. Ship to the provided return address
6. Keep tracking number for reference
7. Wait for confirmation email

Refund Policy
• Full refund for eligible items
• Original shipping costs are non-refundable
• Refund will be issued to the original payment method
• Processing time: 7-10 business days after receiving the return
• International returns may be subject to customs fees
• Refund will be issued in the original currency
• Bank processing fees may apply for international refunds

Damaged Items
• Report within 24 hours of delivery
• Provide clear photos of the damage
• We will arrange for replacement or refund
• Return shipping will be covered by us
• Insurance claim process will be initiated
• Replacement will be shipped within 2 business days
• Damaged items must be returned within 7 days

International Shipping
• Available to select countries only
• Customs duties and taxes may apply
• Import restrictions may apply
• Shipping times may vary
• International returns subject to additional fees
• Currency conversion rates apply
• International shipping insurance included

Contact Information
For any shipping or return inquiries:
• Email: [email protected]
• Phone: +1 (212) 587-3441
• Hours: Monday-Friday, 9AM-6PM EST
• Emergency Contact: Available 24/7 for urgent issues
• Live Chat: Available during business hours
• Response Time: Within 24 hours